Return & Refund Policy for Whitebook

Payments

Whitebook accepts UPI, Debit Cards, Credit Cards, Cash on Delivery, Net Banking & Wallets for payments.

Shipping Whitebook ships to cities, towns, and villages all around India. Customers' orders are typically delivered within 10 - 12 working days. Delivery could be affected in some parts due to Covid-19. The consumer is liable for any duty imposed on their order.

Please contact us at support@whitebook.world if you have any queries regarding the projected delivery time for your address.

Returns

Whitebook provides a replacement guarantee if the goods received are damaged/defective during transit, if the product quality does not match the specifications or if the wrong product was accidentally shipped . If you want to have your order replaced, please contact us within 10 days of receiving it. A reverse pickup will be set up for the same purpose. As soon as we get your returned order, Whitebook will send you a replacement.

We do not exchange products if the consumer orders the incorrect item.

We make no guarantees about the accuracy of your monitor's color display. The brightness, contrast, and resolution of your screen will cause the product's color to appear slightly different.

Returns/exchanges will not be accepted if the consumer dislikes the goods or if the incorrect product was bought.

Requirements for a return

The items must be completely new.

Items must be returned in their original packaging and with all accessories if any.

Items must be received within 12 days of the date of delivery

Please note, to return an item you must email us at support@whitebook.world with the following details:

Name

Order ID

Item condition

Items to return We will get back to you within 24- 48 business hours.

Cancellation Policy

You may cancel your order for a full refund up to 1 hour after the order date and time.

Cancellations received after 1 hour will not be accepted. You can do so by submitting an inquiry through the Contact Us page, call us directy / or email us at support@whitebook.world.

You agree to these terms when you purchase services and products from Whitebook.

If the Goods You bought are not available from stock, You will be notified and given the choice to either wait till the Goods are available from stock or cancel the transaction. Upon cancellation of your Orders, we will refund the amount(s) paid by you in full.

We personally review each transaction to ensure that there are no replicated transactions. If duplicate transactions are received for whatever reason, you will be notified and given the choice of using the extra money paid for future purchases or having it returned to your account.

Please note that any refund from Whitebook will be processed and reflected in your account within 7-10 business days